Customer Dissatisfaction, Parts 2 and 3

So my Aunt Sandy stopped at a local McDonalds to place a drive-through order. When the employee repeated her order and told her a total cost, she was pretty sure she had been overcharged. So at the window, she asked the guy for a receipt. Basically, this is how it went:

Sandy: "Can I see a receipt, please?"
Employee: "Well, I can't do that here."
Sandy: "Really? You can't give me a receipt for my order?"
Employee: "Nope. I guess you could park and come inside and someone could do it for you."
Sandy: "I really need you to just give me a receipt."
Employee: "Well, what do you want me to do? I can't pull it out of my butt!"

Another employee walks by and says, "Sure you can, Joe! Let's try!" They proceeded to act it out.

Sandy: "I need to see your supervisor. Now."

Together, they retold the story to the supervisor, who was rather embarrassed. Don't know how they worked it out, but I'm guessing they produced a receipt from somewhere other than this kid's butt.

************************************

The same day, I went to a local Subway. I was ignored for several minutes while I listened to four employees stand at the counter and loudly gripe about how some customer yesterday had the nerve to call the Subway manager to complain about how these same employees had ignored them and provided bad customer service. They went on to bad-mouth that customer while I stood there, now with three other customers in line behind me. I muttered to myself, "Are you kidding me?" which they apparently heard, because one of the employees smacked her lips and gave me the raised eyebrow, which I assume meant, "Welcome to Subway, can I help you?"

I felt a little uneasy as I ate my sandwich, wondering if they had washed their hands in recent history.

***************************************

Now, I want to point out that good customer service can be done. It's called Chick-fil-A. I have never, not once, had a remotely bad experience at CFA and I eat there all the time at different locations. One time, I had to wait maybe 5 minutes in line for a sandwich to cook. I didn't care at all, but they gave me a coupon for a free sandwich next time for "such a long wait."

CFA always has a manager present (and alert) who is a responsible adult, in favor of kindness and cleanliness. All other fast food joints should pay attention.