Hi, I'll be with you when I'm good and ready.

At work, the Staff Development Committee (read: Party Planners) that I was drafted to participate in does a Valentine's Day goodie bag for all the staff. This year, it seems Krispy Kreme is giving away coupons for free donuts (which double as VDay cards) with each dozen purchased. Some staff have collected some coupons to use in these goodie bags, but we need more, so I said I would drop by the KK near my house on the way home today and ask that they donate 4 sets of the coupons for our little party.

I walk inside and the chick behind the counter is at the drive through window chatting with a friend outside in the car. She leans toward the counter, makes eye contact with me, and turns back to the window to proceed with her conversation for several more minutes. There is no donut-related transaction taking place. Just giggling in the general direction of the dude in the vehicle.

She finishes with him, then takes the order of the customer at the drive through speaker, who, in case it matters, arrived after I did. She takes their order through her headset, the whole time, looking at me but talking to them. Then she stops talking to them, but doesn't say anything to me such as, "Hi, can I help you?" She just stares. I couldnt decide if I was in the Twilight Zone or an episode of Seinfeld.

Finally, I say,"Hi, I have a question..." She smacks her lips, looking annoyed. She glances at my work ID tag, takes a deep breath, and lets it out slowly and audibly. I explain why I'm there, and she gives zero facial expression that would have given me a clue that she understood a word I was saying.

I finish with, "So would you be willing to donate 4 packs of the coupons for our staff?"
She says, with no expression, "We ain't got none."
I say, "Do you mean you don't offer the coupons at this location? Or that you are temporarily sold out?"
"I mean we ain't got none."
I just stare right back, until she says, "Come back later, we might have some then."

As I walked out, another acquaintance of hers walked in, whom she greeted like a human with tremendous expression on her face and excited tones in her voice.

Terrible customer service just kills me. There are certain restaurants and stores that I avoid like the plague because of consistently terrible customer service. There is no excuse, people.

Although I guess I shouldn't complain because this probably makes me even. I've been given free donuts three times in a row at this location when male employees were working the drive through window.