I'd be speechless, except that I have to tell you these stories.

My mom's special-order window blinds were supposed to arrive at Home Depot last week, but she was never notified, so she called to check on the delivery.

Mom: "Can you tell me if my order arrived last week?"
Without asking her name or any other tracking information, the Home Depot employee replies, "We didn't get any deliveries last week."
Mom: "Reeeally? Your entire store had zero deliveries last week?"
Employee: "Nope…"
Mom waits her out in silence.
Employee: "Well, okay, what's your phone number? … Okay yeah, it's here."
Mom: "So, don't you usually call customers to let them know when their order has arrived?"
Employee: "Yeah, but we were so busy with all our deliveries last week that we didn't have time to call anybody."

How many other customers believed the girl who said they received no deliveries and are still waiting for their order to arrive, which actually arrived last week?

Then Mom went to Kroger. As she stands at the dairy case, an employee comes by and turns out all the lights in the dairy cases. The store doesn't close for another three hours, mind you. The lights are also out at the meat cases. This is the second time this has happened to her at this store, and she got the same explanation: "Corporate Kroger says we have to reduce our electricity bill by turning out lights."

The first time it happened, she was standing at the meat case and couldn't find the cut she wanted. An employee told her, "We can't keep that cut anymore because it keeps getting stolen back here."

Perhaps that's because the LIGHTS ARE OUT in the back of the store.

Did it even cross their minds that Corporate meant to turn out lights AFTER closing time?